Data Protection & Terms

1. Introduction

Galactiqo (“we”, “our”, “us”) is committed to protecting your personal data. This page explains how we collect, use and safeguard information when you use our website and platform at galactiqo.com (the “Service”).

By accessing or using the Service you agree to the terms set out below. If you do not agree, please do not use the Service.

2. Data We Collect

We collect the following categories of personal data:

Account information — name, email address and password when you sign up.
Waitlist & contact forms — name, email and any message you submit.
Usage data — pages visited, features used, and documents created within the platform.
Payment data — processed securely by Stripe. We do not store your full card details.
Technical data — IP address, browser type and operating system, collected automatically via server logs.

3. How We Use Your Data

We use your data to:

Provide, maintain and improve the Service.
Process your subscription and payments.
Send transactional emails (e.g. password resets, billing confirmations).
Communicate product updates and marketing content you have opted into.
Respond to support requests and enquiries submitted via the Contact Us page.
Generate AI-powered content within the platform on your behalf.

We do not sell your personal data to third parties.

4. AI-Generated Content

Documents, proposals, SOPs and other content created using our AI tools are generated for your use. We do not share your content with other users. AI outputs may be used in anonymised, aggregated form to improve model quality, but your personal data is never included.

5. Data Storage & Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including HTTPS encryption in transit, hashed passwords, and role-based access controls. Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified provider.

6. Your Rights

Under applicable data protection law, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Delete your account and associated data (“right to be forgotten”).
Object to or restrict certain processing.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details on our Contact Us page.

7. Cookies

We use essential cookies to keep you signed in and to remember your preferences (e.g. light or dark mode). We do not use third-party advertising cookies. If we introduce analytics cookies in the future, we will update this page and seek your consent.

8. Third-Party Services

We share data with the following trusted providers solely to operate the Service:

Stripe — payment processing.
Abacus.AI — AI model hosting and infrastructure.

Each provider has its own privacy policy and data protection practices. We only share the minimum data necessary for them to perform their function.

9. Terms of Use

By using Galactiqo you agree to use the Service lawfully and in accordance with these terms. You are responsible for maintaining the confidentiality of your account credentials.

You agree not to:

Use the Service for any unlawful purpose.
Attempt to gain unauthorised access to any part of the Service.
Reproduce, redistribute or resell the Service without our written consent.
Use AI-generated outputs in a way that is misleading, harmful or violates applicable law.

10. Subscriptions & Billing

Paid plans are billed monthly. You may cancel at any time from your dashboard; your access continues until the end of the current billing period. Refunds are handled on a case-by-case basis — please contact us if you have concerns.

11. Limitation of Liability

The Service is provided “as is”. While we strive for accuracy, AI-generated content may contain errors or omissions. You are responsible for reviewing all outputs before relying on them for business decisions. Galactiqo shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service.

12. Changes to These Terms

We may update this page from time to time. Material changes will be communicated via email or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

13. Contact

If you have any questions about these terms or our data practices, please reach out via our Contact Us page.